Zeno Packaging

Most products sold by Zeno Packaging are custom-made for each customer.

Custom packaging orders may include:

• Custom boxes with logo
• Custom printed boxes
• Custom mailer boxes
• Custom rigid boxes
• Custom cosmetic boxes
• Custom jewelry boxes
• Custom gift boxes
• Custom candle boxes
• Custom bakery boxes
• Custom food boxes
• Custom CBD boxes
• Custom vape boxes
• Custom retail boxes
• Custom shipping boxes
• Custom labels, stickers, bags, and hang tags

Because these products are produced specifically for your brand, product, artwork, and order requirements, they generally cannot be returned, exchanged, or refunded once production has started or the order has been completed.

Before production begins, customers are responsible for reviewing and approving all final order details.

Please review the following carefully before approval:

• Box size & style
• Material & quantity
• Artwork & logo placement
• Text and spelling
• Product details & colors
• Printing method & finishing options
• Add-ons & shipping address

Once you approve the final design, mockup, artwork, or order specification, Zeno Packaging will use that approval as the production reference.

If an error was present in the approved file or approved order details, Zeno Packaging may not be responsible for reprinting, refunding, or replacing the order.

Since custom packaging is made specifically for each customer, Zeno Packaging does not accept returns for approved custom orders due to:

• Change of mind
• Incorrect size or artwork provided by the customer
• Spelling or design errors approved by the customer
• Wrong quantity or color expectations not matching screen display
• Customer no longer needing the packaging
• Product changes after order approval
• Delays caused by late customer approval or incorrect information
• Packaging approved through final artwork, mockup, or sample confirmation

We strongly recommend reviewing all order details before giving final approval.

Zeno Packaging will review your order if there is a clear production or fulfillment issue.

An order may be eligible for review if:

• The product received is different from the approved order details
• The printing has a major production defect
• The box size or material is different from the approved specifications
• The finish or add-on is missing or incorrect
• The order was damaged during shipping
• The quantity received is lower than the confirmed order quantity
• The shipment contains the wrong product

If your order has one of these issues, contact us as soon as possible at sales@zenopackaging.com.

If you believe your order has a production issue, shipping damage, missing items, or incorrect specifications, please contact Zeno Packaging within a reasonable time after delivery.

To help us review the issue, include:

• Your full name & company name
• Order number, if available, and email used for the order
• Photos of the received packaging, shipping box or carton, and shipping label
• A short explanation of the issue & quantity affected
• Any approved artwork, mockup, or order confirmation details

Clear photos help our team review the issue faster. Please keep the received products, shipping cartons, and packing materials until the review is complete.

We take care when preparing custom packaging orders for shipment. However, damage can sometimes happen during carrier handling or delivery.

If your order arrives damaged, contact us at sales@zenopackaging.com with photos of:

• Damaged items
• Outer shipping carton & inner packaging
• Shipping label
• Any visible carrier damage

Damage claims must be reviewed before any replacement, reprint, refund, or other resolution is considered. Please do not discard damaged products or shipping materials until our team has completed the review.

If your order arrives with missing items or a lower quantity than confirmed, contact us with your order details and photos of the received shipment.

For bulk orders, items may sometimes ship in multiple cartons or separate shipments. Our team will check the shipment details and help confirm whether the remaining items are still in transit or if an issue occurred.

If Zeno Packaging confirms a fulfillment error, we may offer a suitable resolution such as replacement, reprint, shipment of missing quantity, account credit, or another approved solution.

If you receive packaging that does not match your approved order details, contact us as soon as possible.

Please include photos and the approved order details so our team can compare the delivered product against the confirmed specifications.

If Zeno Packaging confirms that the order was produced or shipped incorrectly, we may offer a replacement, reprint, correction, credit, or another suitable resolution based on the issue.

Printed colors may vary slightly between digital screens, mockups, proofs, and final printed packaging.

Color differences can happen because of:

• Screen brightness & monitor settings
• Printing method & material surface
• Coating, lamination, or ink absorption
• CMYK or PMS color conversion & finish selection

Small color variations are normal in custom printing and may not qualify for a return, refund, or reprint.

If exact color matching is important for your brand, please discuss PMS color options, print proofs, or samples with our team before full production.

Custom boxes are produced based on the approved dimensions provided during the order process.

Customers are responsible for providing accurate product measurements and confirming box dimensions before approval.

Zeno Packaging may not be responsible if:

• The customer provided incorrect product dimensions
• The approved box size does not fit the customer's product
• Product dimensions changed after approval
• The wrong measurement format was provided (inner vs outer dimensions)

If you are unsure about sizing, contact our team before approving production.

Customers are responsible for submitting correct artwork, logos, text, barcodes, QR codes, product claims, ingredients, legal copy, and other printed details.

Zeno Packaging may assist with design setup or file preparation, but the customer must review and approve the final file before production.

We are not responsible for customer-approved errors such as:

• Spelling mistakes & incorrect logos or product names
• Incorrect ingredients, descriptions, or compliance text
• Low-resolution artwork provided by the customer
• Wrong barcode or QR code
• Incorrect brand colors approved by the customer
• Missing information in the approved design

Please check all artwork carefully before approval.

Customers may request order cancellation by contacting sales@zenopackaging.com as soon as possible. Cancellation availability depends on the order stage:

• Before Design Approval: If production has not started, cancellation may be possible.
• After Design Approval: If design work, file setup, proofing, or pre-production work has started, cancellation may be limited and related service costs may apply.
• After Production Starts / Order Completion: Once production begins, the order usually cannot be cancelled because materials, printing, cutting, finishing, and other custom production steps are in progress.

Refunds are not guaranteed for custom packaging orders.

If Zeno Packaging confirms a production defect, incorrect order, missing quantity, or other eligible issue, the final resolution may include one or more of the following:

• Replacement, reprint, or correction
• Shipment of missing items
• Partial store/account credit
• Partial or full refund in limited cases

The final resolution depends on the issue, order details, proof provided, and review outcome.

If a confirmed production error occurred, Zeno Packaging may offer a reprint or replacement.

A reprint may be considered if the printed product does not match approved specifications, a major production defect is confirmed, the wrong material was used, the wrong finish was applied, the wrong size was produced, or a fulfillment mistake occurred.

Reprints are not usually offered for errors that were present in approved artwork, approved dimensions, approved quantity, approved color selection, or approved order details.

Samples and 3D mockups help customers review packaging before full production.

Samples may be available for selected products, depending on the box type, material, structure, and customization requirements.

3D mockups are used to preview the design layout, logo placement, and overall packaging appearance. However, mockups may not perfectly represent final print color, texture, material thickness, coating, or finish.

If your order requires very specific color, material, or finish accuracy, please ask about sample options before approving full production.

The following items are generally non-returnable:

• Approved custom printed boxes & custom boxes with logo
• Custom sizes & custom artwork orders
• Custom rigid boxes, custom mailer boxes, custom labels, and stickers
• Custom bags and hang tags
• Packaging with customer-specific printing or produced with approved artwork/dimensions
• Packaging already used, assembled, altered, or damaged after delivery
• Products returned without approval from Zeno Packaging

Do not return any product without contacting Zeno Packaging first. Unauthorized returns may not be accepted, reviewed, refunded, or credited.

If a return is required as part of an approved issue review, our team will provide instructions.

Customers may be responsible for return shipping costs unless Zeno Packaging confirms that the issue was caused by our production or fulfillment error.

Zeno Packaging cannot accept returns for packaging that has been used, assembled, folded incorrectly by the customer, written on, labeled, taped, modified, resold, damaged after delivery, or stored improperly.

Please inspect your order before using or distributing the packaging.

After delivery, customers are responsible for storing packaging properly.

To keep custom packaging in good condition, store boxes in a clean, dry, and safe area away from moisture, direct sunlight, excessive heat, heavy pressure, chemicals, dust, or rough handling.

Zeno Packaging may not be responsible for damage caused by improper storage or handling after delivery.

For return questions, damaged order reports, missing items, production issues, or order reviews, contact Zeno Packaging:

Email: sales@zenopackaging.com

Please include your order details and photos where relevant so our team can review your request properly.

Q: Can I return custom packaging after delivery?

A: Custom packaging is made specifically for each customer, so approved custom orders usually cannot be returned unless there is a confirmed production or fulfillment issue.

Q: What if my order arrives damaged?

A: Contact us at sales@zenopackaging.com with your order number, photos of the damage, photos of the shipping carton, and a short description of the issue.

Q: What if the printed boxes do not match my approved design?

A: Send us photos of the received packaging and the approved design or mockup. Our team will review the issue and compare it with the confirmed order details.

Q: Can I cancel my order after approval?

A: Cancellation may not be possible after final design approval or once production begins. Contact us as soon as possible if you need to request cancellation.

Q: Do you offer refunds?

A: Refunds are not guaranteed for custom orders. If a confirmed issue is found, Zeno Packaging may offer a replacement, reprint, correction, credit, partial refund, or another suitable resolution.

Q: What if I approved artwork with a spelling mistake?

A: If the spelling mistake was present in the approved artwork, Zeno Packaging may not be responsible for reprinting or refunding the order.

Q: Can I return boxes if they do not fit my product?

A: If the boxes were produced according to approved dimensions, they generally cannot be returned because of incorrect measurements provided or approved by the customer.

Q: Are small color differences considered defects?

A: Small color differences between digital screen previews, mockups, and final printed packaging are normal in custom printing and may not qualify for a refund or reprint.

Q: Do I need approval before sending anything back?

A: Yes. Do not return any product without contacting Zeno Packaging first. Unauthorized returns may not be accepted.

Q: Who pays return shipping?

A: Return shipping depends on the issue and review outcome. If Zeno Packaging confirms a production or fulfillment error, our team will explain the available resolution.